Shipping Policy
ORDER CONFIRMATION
Once your order has been placed, you will receive an Order Confirmation email containing your order details and shipping address.
Please review your information carefully, including your name, street address, apartment or unit number, and ZIP code.
If you notice any errors, please contact us immediately at info@oursunnysips.com.
If you do not receive your confirmation email within 30 minutes, please check your Spam or Promotions folder before contacting us.
SHIPPING
We currently ship within the United States only.
Shipping Carrier
USPS Ground Advantage
Processing Time
Orders are processed within 1 business day (Monday–Friday, excluding holidays).
Estimated Delivery Time
- Processing Time: 1 Business Day
- Shipping Time: 3–5 Business Days
- Total Delivery Time: 3–6 Business Days
Please note that processing and shipping times may be slightly longer during holidays, promotional events, or periods of unusually high order volume.
ORDER TRACKING
Once your order has shipped, you will receive a Shipment Confirmation email with your USPS tracking number.
Tracking information is typically available within 24 hours after shipment.
You can track your package directly through the USPS website using your tracking number.
If you experience any issues with tracking your order, please contact us at:
DAMAGED PACKAGE
We carefully inspect every order before shipment.
If your package arrives damaged, please contact us within 3 business days of delivery.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping box and packaging
Our support team will review your claim and arrange a replacement or refund if applicable.
CHANGE OF SHIPPING ADDRESS
If you need to update your shipping address, please contact us at info@oursunnysips.com within 12 hours of placing your order.
Once an order has been processed or shipped, we may no longer be able to change the shipping address.
LOST OR MISSING PACKAGE
If your package has not arrived within the estimated delivery timeframe, please contact us at:
info@oursunnysips.com
We'll work with USPS to investigate the shipment and, if appropriate, arrange a replacement or refund.
SHIPPING DELAYS
Although most orders arrive within the estimated delivery window, shipping delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather
- USPS transportation delays
- Natural disasters
- Other unforeseen events
If your package has not arrived within 7 business days after shipment, please contact us and we'll be happy to assist you.
FORCE MAJEURE
SunnySips is not responsible for shipping delays caused by events beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, labor strikes, or other force majeure events.
INCORRECT SHIPPING ADDRESS
Orders returned due to an incorrect or incomplete shipping address provided by the customer may require an additional shipping fee for reshipment.
Please double-check your shipping information before completing your purchase.
RETURN SHIPPING
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
Please refer to our Refund Policy for additional details.
Shipping FAQ
Do you offer free shipping?
Yes. We offer FREE USPS Ground Advantage Shipping on orders of 2 boxes or more.
How long does shipping take?
Most U.S. orders arrive within 3–5 business days.
Can I track my order?
Yes. Once your order ships, you'll receive an email with your USPS tracking number.
Where do you ship?
Currently, we ship within the United States only.
Need Help?
If you have any questions regarding your order or shipping, please contact us at:
Email: info@oursunnysips.com