Returns & Exchanges
At SunnySips, we want you to feel confident when placing an order with us. If there is an issue with your order, please contact our customer service team at info@oursunnysips.com, and we’ll be happy to assist you.
30-DAY RETURN POLICY
You may request a return within 30 calendar days of delivery.
To start a return, please email info@oursunnysips.com with your order number and the reason for your request.
Please wait for return authorization and instructions before sending any product back. This requirement does not limit your ability to report a damaged, defective, incorrect, or potentially unsafe product.
RETURN ELIGIBILITY
For a standard return unrelated to product quality, the product must:
- Be unused and unopened
- Be in the same condition in which you received it
- Be in its original packaging
- Include proof of purchase or your order number
- Be returned within 30 calendar days of delivery
Because SunnySips products are consumable food and beverage products, opened, used, or partially consumed products are generally not eligible for return due to a change of mind or personal preference.
This restriction does not prevent you from contacting us if your product arrives damaged, defective, incorrect, or has a suspected quality issue. We will review those situations separately.
DAMAGED, DEFECTIVE, INCORRECT, OR QUALITY-ISSUE ORDERS
If your order arrives damaged, defective, incorrect, or you believe there is a product quality issue, please contact us at info@oursunnysips.com as soon as possible.
Please provide:
- Your order number
- A brief description of the issue
- Photos of the product and packaging, when applicable
We will review your request and, depending on the circumstances, may offer a replacement or refund.
Products with a confirmed defect, shipping damage, incorrect item, or other error caused by SunnySips or our fulfillment partners do not need to meet the unopened-product requirement applicable to standard change-of-mind returns.
If a return is required because of a confirmed product defect, shipping damage, incorrect item, or an error on our part, SunnySips will cover or reimburse reasonable return shipping costs.
NON-QUALITY-RELATED RETURNS
If you wish to return an eligible unopened product for reasons unrelated to product quality, shipping damage, an incorrect item, or an error on our part, you will be responsible for the return shipping cost.
SunnySips does not charge a restocking fee.
Original shipping charges, if any, are generally non-refundable for non-quality-related returns, except where otherwise required by applicable law.
NON-RETURNABLE ITEMS
The following items are generally not eligible for return:
- Products that have been opened or used for change-of-mind or personal-preference reasons
- Partially consumed food or beverage products
- Products returned more than 30 calendar days after delivery
- Products that are not in their original condition or packaging for reasons unrelated to a product defect
- Products damaged after delivery due to improper storage, handling, misuse, or other customer-related causes
- Products returned without prior return authorization
- Products purchased from third-party retailers or marketplaces, unless otherwise required by applicable law
If you are unsure whether your order is eligible for a return, please contact us before sending anything back.
REFUNDS
Once we receive and inspect an eligible return, we will notify you by email of the refund decision.
If your refund is approved, we will generally initiate the refund to your original payment method within 7 business days after receiving and inspecting the returned product.
The time it takes for the refund to appear in your account depends on your bank, card issuer, or payment provider.
If your order was not shipped as promised, any cancellation and refund will be handled in accordance with applicable law.
LATE OR MISSING REFUNDS
If you have received confirmation that your refund was issued but have not yet received it:
- Check your bank account or payment account again.
- Contact your credit card company or payment provider.
- Contact your bank, as additional processing time may be required before the refund appears.
If you have completed these steps and still have not received your refund, please contact us at:
EXCHANGES AND REPLACEMENTS
If your product arrives damaged, defective, incorrect, or has a confirmed quality issue, we may offer a replacement when appropriate.
Replacement availability is subject to current inventory.
Delivery times for replacement products may vary depending on your location.
If a replacement is unavailable, we may issue a refund to your original method of payment.
RETURN SHIPPING
Before returning any product, please contact:
Our customer service team will provide return authorization and the appropriate return instructions.
For eligible non-quality-related returns, customers are responsible for return shipping costs.
For confirmed product defects, shipping damage, incorrect items, or errors on our part, SunnySips will cover or reimburse reasonable return shipping costs when a return is required.
For returns valued at more than $50, we recommend using a trackable shipping service and keeping your shipping receipt and tracking information.
SunnySips cannot guarantee receipt of returned packages sent without tracking.
ORDER CANCELLATIONS
If you would like to cancel an order, please contact us as soon as possible at:
We will do our best to accommodate your request.
However, once an order has entered processing, fulfillment, or shipment, we may not be able to cancel it.
If your order has already shipped, you may request a return after receiving it, subject to the eligibility requirements outlined in this policy.
WRONG OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at info@oursunnysips.com.
We will make reasonable efforts to update the address before your order ships, but we cannot guarantee that changes can be made once an order has entered processing or shipment.
SunnySips is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.
REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES
If a package is returned to us because it was refused, unclaimed, or undeliverable due to incorrect or incomplete shipping information provided by the customer, additional shipping charges may apply if reshipment is requested.
If a refund is approved for such an order, shipping charges already incurred may be deducted from the refund, except where otherwise required by applicable law.
CONTACT US
If you have questions about a return, refund, replacement, damaged order, or any other after-sales issue, please contact us:
Email: info@oursunnysips.com
Phone: +1 949-231-7102
Business Address:
SunnySips
3675 Huntington Dr, Ste 201
Pasadena, CA 91107
United States